The Relationship Among Innovation, Organisational Ambidexterity and Organisational Performance
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Abstract : This review seeks to investigate the relationship among innovation, organisational ambidexterity and organisational performance by reviewing the related literature. The findings showed that the question of whether ambidexterity leads to an improved organisational performance or not is still barely developed and the results are still inconclusive. Although most theoretical and empirical studies have verified the positive relationship between organisational ambidexterity and innovation, and the positive relationship between innovation and performance, there is a lack of empirical evidence in the literature exists regarding these relations. As well, there is a paucity of studies that explore the relationship among innovation, organisational ambidexterity and organisational performance. Additionally, the findings revealed that innovation has a mediating effect on the relationship between organisational ambidexterity and organisational performance.
Keywords : innovation; organisational ambidexterity; organisational performance.
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The Relationship Between Organisational Ambidexterity and Organisational Performance: The Mediating Role of Innovation
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Abstract : The impetus of this study is to examine the mediating role of innovation on the relationship between organisational ambidexterity and organisational performance in Jordanian pharmaceutical organisations. The data was collected using questionnaires that were distributed to the managerial levels’ employees of 14 Jordanian pharmaceutical organisations. The findings reveal that organisational ambidexterity is significantly related to innovation and organisational performance. As well as, there is a significant effect of innovation on organisational performance. Furthermore, the findings confirm that innovation mediate the relationship between organisational ambidexterity and organisational performance. This study is limited in terms of small sample size and solo industry. One clear implication is the need for managers to become more conscious of the necessity to allocate resources between ambidexterity capabilities. They also need to employ their organisations ambidexterity capabilities in favour of innovativeness with the purpose to enhance the organisational performance. This is the first study examining the role of innovation on the relationship between organisational ambidexterity and organizational performance.
Keywords : organisational ambidexterity; innovation; Jordanian pharmaceutical organisations; organisational performance.
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The Relationship Between Total Quality Management (TQM) Implementation and Organisation Performance: Evidence from The Airlines Companies In UAE
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Abstract : This study aimed to study the relationship between TQM implementation and organizational performance from the perspective of top managers within Emirati airline companies. The data was collected using questionnaires that were distributed, employing the convenience sampling, to 144 employees from four Emirati airline companies. The researcher reached that there is a positive relationship between TQM and the organizational performance. The study recommends holding more training courses, seminars and workshops on the importance of the TQM implementations, practices and tools in increasing the performance of both employees and organisation. Additionally, the airline companies should seek the path of TQM in reaching the quality award systems like the ISO certification, which will play a huge role in increasing their market share. This study is considered one of the very few empirical studies that examine the effect of TQM and OP within Emirati airline companies.
Keywords : TQM, TQM Planning, project performance, UAE.
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The Effects of Training and Motivating Employees on Improving Performance of Construction Companies: The Case of Jordan
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Abstract : The objectives of this study are to identify and rank factors of training and development, and motivation in construction companies in Jordan and to determine the impact of these practices on the performance of these companies. The data was collected using questionnaire. Per Jordanian construction contractors’ association (JCAA), there are (375) companies classified as (1 st and 2nd) under (building, highways, water sewage and electromechanical works). The questionnaire was targeting these categories. 90 questionnaires were distributed with 81 questionnaires were received. The collected data was analysed through the statistical package for social science (SPSS). The findings reveal that there are strong and positive relationships between training and development, and motivation of employees and the performance of construction companies. In addition, the most important factors of training and motivation that can improve Construction Company’s performance are self-directed, learning transfer, learning environment, trust, communication style and interpersonal relationship.
Keywords : Training and development, T & D, motivation, performance, construction companies, Jordan.
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The Effect of Total Quality Management Practices on The Academic Performance of ISO: 9001 Certified Private Schools: The Case of Jordan
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Abstract : The aim of this study is to assess the academic performance of ISO: 9001 certified private schools in Jordan. Accordingly, a theoretical framework illustrating the hypothesized relationships between total quality management practices and academic performance has been developed, and hypotheses have been tested using a survey dataset of 335 questionnaires from all six ISO: 9001 certified private schools. The SPSS program has been used to analyse the collected data. The results showed that there is a statistically significant effect of TQM practices (teacher commitment, training and education, teamwork, and continuous improvement) on academic performance of private schools. More specifically, the total quality management dimension of continuos improvement has the strongest effect on academic performance, followed by training & education, and teamwork with the same strength of the effect and finally the teacher commitment. This study is considered one of the very few empirical studies that examine the effect of TQM on academic performance within Jordanian schools. As it analysed administration quality factors in private schools, extra examinations should be attempted to improve and enhance the learning and education methodology.
Keywords : TQM, ISO: 9001, academic performance, private schools, Jordan
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The Mediation Effect of Employees' Affective Organizational Commitment: The Impact of Employees' Perceptions of The Social Support for Training Programs on Enhancing Their Organizational Citizenship Behavior in Jordanian Hotels Sector
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Abstract : This study examined customer-contact employees’ attitudes and behaviors employed in Jordanian 1-5 stars hotels. It analyzed their perceptions of the acquired social support for training opportunities and the impact of such support on the service oriented-organizational citizenship behavior. An integrated conceptual model was developed to examine the effects of the social support for employees' training on their service oriented-organizational citizenship behavior, through investigating the mediating role of their affective commitment to their hotels. Using a sample of 450 front-line employees, Partial Least Squares-Structural Equation Modelling (PLSSEM) was conducted to test the hypotheses that were built based on the social exchange theory. The study's results show that social support for training programs helps employees engage in more service-oriented organizational citizenship behaviors, and that employees' affective organizational commitment fully mediates this relationship.
Keywords : Social Support for Training (SST), Affective Organizational Commitment (AOC), Organizational Citizenship Behavior (OCB), Hotels, Jordan
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