Green Supply Chain Management as a Form of Environmental Innovation in Developing Countries: A Reality or a Myth?
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Abstract : The purpose of this research is to explore top management perceptions about environmental innovation and explore Green Supply Chain Management (GSCM) practices adopted internally by food manufacturers in Jordan as a form of environmental innovation. To achieve this objective, a qualitative approach was used, 12 in-depth semi-structured interviews were conducted with 12 top managers of leading food manufacturers in Jordan. Data was coded and analyzed using NVIVO 12. The results suggest that environmental innovation is a reality that is practiced and that some food manufacturers in Jordan are implementing a variety of GSCM practices including pollution prevention practices, cleaner production practices, cleaner energy, water and energy conservation, green packaging and waste management. However, manufacturers are facing some challenges that might hinder their ability to innovate.
Keywords : GSCM, Environmental Innovation, Food Manufacturer, Clean Energy, Clean Production
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Surviving a Global Crisis: Governance Capacity and Legitimacy-Managing Covid-19 Pandemic in Jordan
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Abstract : Indisputably, the COVID-19 crisis has reshaped every aspect of our lives. It has dramatically changed our daily activities and our lifestyles. Governments worldwide have implemented various restrictive procedures to mitigate the impact of this crisis. However, as the epidemiological situation improved, they started to ease the restrictions, adapt to the new changes caused by the outbreak of COVID-19 and re-open sectors. This study explores how the Jordanian government survived the COVID-19 crisis. The Jordanian government managed to control the crisis rapidly by implementing early strict intervention measures followed by easing and re-opening measures. However, those easing measures have been reluctant swaying between on and off. This has created a state of confusion and frustration for the public and resulted in a lack of trust in the government’s decisions. Therefore, almost two years from the start of the crisis, things do not seem as bright as then. Thus, the lesson learned from the Jordanian case is that the key to successful crisis management is the trade-off between governance capacity and governance legitimacy.
Keywords : Crisis, Capacity, Legitimacy, Covid-19
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E-Learning and Job Burnout among Higher Education Instructors during Covid-19 Pandemic
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Abstract : COVID-19 has created colossal challenges for higher education institutions to transform their courses to e-learning just overnight. This transformation has required extra effort and time from instructors which has led to increasing levels of exhaustion, stress and anxiety. Thus, causing job burnout and affecting their mental health. This study explores the level of job burnout among higher education staff during COVID-19 and identifies the factors leading to the development of this psychological condition. To do so, 40 semi-structured interviews were conducted with instructors from five universities. Data was coded and analysed using NVIVO 12. The findings demonstrate that 75% of the instructors are experiencing high levels of job burnout. The level of burnout varies based on gender and having children.
Keywords : E-Learning, Job Burnout, Mental Health, Covid-19, Higher Education
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Impact of COVID-19 on the Natural Environment: Evidence from Jordan
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Abstract : The extant research has primarily investigated the negative impacts of the COVID-19 pandemic on our lives and ignored its positive impacts on the environment. Aside from the disastrous impacts of COVID-19 on public health and global economic activities, it is without a doubt that planet Earth is breathing again. This study aims to discuss the effect of COVID-19 on the natural environment, particularly in Jordan. By comparing the concentration of various pollutants including; Carbon Monoxide (CO), Sulfur Dioxide (SO2), Nitrogen Dioxide (NO2) and Particulate Matters (PM10) in 2019 and 2020, our findings show that there is a significant relationship between COVID-19’s restrictive measures and the improvement of air quality. Significant reduction in the concentration of CO, SO2, NO2 and PM10 were reported during COVID-19 lockdown.
Keywords : Covid-19, Restrictive Measures, Environmental Pollution, NO2, SO2, CO, PM10
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Green Recruitment as a Facilitator for Adoption of Green Supply Chain Management: Case Studies From a Developing Country
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Abstract : The purpose of this study is to explore the role of adopting green recruitment in facilitating the adoption of Green Supply Chain Management (GSCM) practices. To achieve the objectives of this study, a qualitative approach was used, 12 in-depth semi-structured interviews across four case companies considered as exemplars regarding their adoption of GSCM practices within the context of Jordan, along with a variety of secondary data sources to ensure triangulation was achieved. Data was coded using NVIVO 12 and then analysed both within case and across case. The results suggest that green recruitment might be considered as a facilitator for the adoption of GSCM practices. However, companies that operate in countries with low environmental awareness might not be successful in finding and attracting environmentally-aware employees and thus they tend to focus on green training to develop the environmental skills and capabilities of their personnel.
Keywords : Green Recruitment, GSCM Practices, Facilitators
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The Impact of Working from Home during Covid-19 on Females Productivity
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Abstract : The outbreak of COVID-19 at the end of 2019 has dramatically affected every firm, institution and organization all over the world. It has drastically transformed working environments as almost every institution resorted to working from home. Every institution have set their own working conditions and allocated their working load among their workforce differently. Female workers who are married and have infants and toddlers were highly affected by working from home especially with the closure of nurseries and day-cares. This study explores the impact of working from home during COVID-19 lockdown on females’ productivity in Jordan. To achieve this objective, 45 semi-structured interviews were conducted with females working in different sectors including; educational, banking, telecommunication and insurance. Data was coded and analyzed using NVIVO 12. The results show that working conditions vary widely among different institutions; where some have offered their female workers flexible working hours and others did not. The flexibility of working hours was found to have a significant impact on females’ productivity especially those who have infants and toddlers.
Keywords : Working Conditions, Covid-19, Productivity, Lockdown, Females, Paid and Unpaid Work, Flexible Working Hours
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Workplace Safety in Higher Education Institutions During Covid-19 Epidemic: Insights from a Developing Country
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Abstract : The COVID-19 outbreak has drastically impacted every aspect of our daily life; higher education is not an exception. Universities were rushed into online lectures due to various restrictions ranging from social distancing to complete lock down. Instructors were asked to convert their course material into an online format, deliver online lectures, use various assessment methods and conduct exams online. Yet, as restrictions started to ease some aspects of the teaching process were to be performed on-campus. Higher education institutions have taken various strict procedures to ensure the health and safety of their staff and students. This study explores the workplace safety procedures employed by higher education institutions in Jordan during the COVID-19 outbreak. The results demonstrate that universities have taken various safety procedures and extra precautions to ensure the continuity of the learning process while sustaining the health and safety of their academic and administrative staff and students. However, fear of the unknown (COVID-19) remains a major challenge
Keywords : Workplace safety, Covid-19, Distance Learning, Developing Country.
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The Bright Side of COVID-19: Implications of the Pandemic on E-Learning and the Educational Sector- A deep look into the Action Plan of the Jordanian Ministry of Higher Education
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Abstract : A plethora of research have been published on COVID-19 focusing only on its negative impact on every aspect of our lives. Undoubtedly, COVID-19 has been one of the worst health emergencies that caused millions of deaths around the world and disastrous effects on economies and various sectors. However, research so far has completely ignored the other part of the story. Therefore, this study turns the scales upside down and focuses on the bright side of COVID-19 by exploring its positive impact on e-learning and the educational sector in Jordan. This study discusses the action plan for e-learning set by the Jordanian Ministry of Higher Education for the period 2021-2023. The results demonstrate that COVID-19 has done to e-learning more than any strategy or plan by the Jordanian Ministry of Higher Education and all higher education institutions. It has opened the eyes on the potential and promises of e-learning for the higher education sector in Jordan.
Keywords : E-learning, Covid-19, Education, Jordan, Higher education
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Determinants of behavioral intentions to use mobile healthcare applications in Jordan
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Abstract : The purpose of this study is to examine the determinants of behavioral intentions to use of mobile health (m-Health) applications in Jordan through examining the mediating role of perceived trust and its influence on the behavioral intention to use such applications. A conceptual model was developed based on the extant literature. A questionnaire survey was administered to a convenient sample of 318. Data was analyzed using smart PLS 3. The findings suggest that patients’ behavioral intentions to use m-Health applications are positively affected by perceived ease of use, perceived security, social influence and perceived trust of these applications. Perceived Trust was also found to mediate the relationship between these factors and the behavioral intention. Discussion, conclusions, implications, research limitations and areas for future research are also provided.
Keywords : Mobile healthcare Behavioral intentions Technology Acceptance Model
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User-Generated Content-Consumer Buying Intentions Nexus: The Mediating Role of Brand Image
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Abstract : This research paper investigates the effect of user-generated content (UGC) on consumer intentions to buy cosmetic products in Jordan taking into consideration the mediating role of brand image on this effect. A conceptual research model was developed based on an in-depth review of the extant literature and in accordance with the stimulus-organism-response (SOR) theory. To test the model, an online questionnaire survey was distributed to a convenient sample of cosmetic products buyers in Jordan. A dataset of 316 usable questionnaires were subjected to data analysis using Smart PLS 3.0. The main findings showed that consumer buying intentions are positively affected by both UGC and brand image. Brand image was also found to be significantly predicted by UGC and to mediate its effect on consumer buying intentions. The results demonstrate the significance of UGC as a powerful marketing tool in crafting brand image and driving consumer buying intentions in the context of cosmetics. Findings' discussion, conclusion, research limitations and areas for future research are also provided.
Keywords : User-generated Content, Brand Image, Buying Intentions, SOR Model.
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The mediating role of customer relationship management between e-supply chain management and competitive advantage
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Abstract : The purpose of this study is to explore the role of implementing e-supply chain management (ESCM) on the competitive position of companies and whether implementing customer relationship management (CRM) can affect the relationship between E-SCM and competitive advantage. To achieve this objective, a quantitative approach was utilized. A total of 300 questionnaires were distributed where 243 questionnaires were returned, with 17 incomplete questionnaires being excluded, leaving 226 usable questionnaires. PLS-SEM software was used to analyze the data. The results of this study demonstrate the imperative role of implementing E-SCM and CRM on creating a competitive advantage for firms. It also shows that CRM mediates the relationship between E-SCM and competitive advantage, suggesting that utilizing different technologies can help firms better communicate with their customers and thus better serve them which in turn will enhance customers’ satisfaction and thus boost the competitive position of the firm.
Keywords : E-SCM Competitive advantage CRM
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Green Supply Chain Management Practices in Developing Countries – A Case Study from Jordan
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Abstract : Purpose–Organizations worldwide adopt different Green Supply Chain Management (GSCM) practices in response to raising environmental concerns regarding pollution, climate change, natural resources depletion, and environmental degradation. Most of GSCM research has been conducted in developed countries; only few studies addressed developing countries. There is a dearth of research in the Middle East region, and even avoid of research in Jordan. Therefore, this paper aims to fill this gap by exploring the adoption of GSCM practices in the context of a developing country which is Jordan. Design/methodology/approach-A single case study is used to collect rich and in-depth information to explore the adoption of GSCM practices in developing countries. Data is collected through semi-structured interviews and documentation. Data is coded and analyzed using Nvivo 12. Findings -Using data from Jordan, this paper demonstrates that manufacturers in developing countries are showing interest and commitment towards protecting the environment despite the absence of governmental regulations by adopting a range of GSCM practices. Originality/value-The paper provides some insights on the adoption of GSCM practices in developing countries context.
Keywords : GSCM, practices, developing countries, green, environmental
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ERP in higher education: a deeper look on developing countries
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Abstract : This research highlights the potential for implementing Enterprise Resource Planning (ERP) system in higher education institutions, recommends some best practices from Oracle solutions for universities, and discusses the situation of ERP in developing countries accompanied with a case study from a university in a developing country. The analysis indicates that ERP is beneficial for higher education institutions as a mean of replacing legacy administration and management systems. However, ERP could be a risky and challenging project when implemented in developing countries.
Keywords : ERP, Higher Education, University Developing countries, Education.
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Lean Production: Re-Engineering Business, New business opportunities, Implications & Managerial Challenges
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Abstract : The essence of lean production revolves around creating new business opportunities for manufacturing and service firms by total elimination of waste and non-value adding activities. This research paper investigates the opportunities, implications and managerial challenges of implementing lean in manufacturing, service, and office environment. The results show that management behavior towards changes is a key factor in the success or failure of lean experience.
Keywords : Lean production, Mass Production, waste, logistics, service
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The Effect of Information and Communication Technology on Customer Relationship Management: Jordan Public Shareholding Companies.
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Abstract : The essence of the information technology revolution and in particular, Information Communication Technology (ICT) is the opportunity offered for companies to choose how they interact with their customers. This research paper investigates the influence of Customer Relationship Management (CRM) factors benefiting from information communication technology on (CRM) performance. The results suggest that the three elements have positive relationships with CRM performance. Questionnaires numbered at 330 have been distributed to 110 public shareholding companies (PSCs) in four economic sectors in Jordan; banking, service, industrial, and insurance. The findings further suggest that CRM performance mediates the effects of marketing orientation, IT investment and mass customization on customer network effect.
Keywords : ICT, CRM
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