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Quality Assurance & Accreditation Office

Quality Assurance and Accreditation Office (QAAO)

​Applied Science University has adopted the philosophy of quality management since 2003 after establishing the Department of Total Quality Management in the same year. The Office of Quality Assurance and Accreditation was established at the University according to the decision No. 101 issued on 22 September 2010 by the president of the university.

Top management has conducted a comprehensive review of all the University's policies and the strategic and operational plans. According to this review, the University has embarked on an integrated policy of quality and excellence, which states: "Commitment to the establishment of a culture of quality and institutionalization of its principles and meeting the requirements of local and international standards through an effective Quality of inputs, process integrity, evaluation and review of key and subsidiary performance results and indicators, continuous improvement in accordance with feedback and benchmark comparisons; to achieve the objectives of the learning process, learning outcomes and labor market requirements, Through the optimal utilization of available resources at the university. " This policy embodies the philosophy of top management, which states: "The philosophy of quality and excellence: the continuous development of our path of excellence." What distinguishes this policy is that it has been translated into a comprehensive strategic and operational plan covering all aspects of the University's academic and administrative work, which is followed up by senior management through a comprehensive set of key performance and operational indicators.

Quality Assurance and Accreditation Office

Quality Assurance and Accreditation Office was established in 2010 as an extension of the Quality Management Department, which was established in 2003, proclaiming its commitment to the responsibility of the University, which focuses on the University of Applied Sciences being a source of excellence for science and knowledge at the local, Arab and international levels. In order to support and develop the Jordanian and Arab societies alike with the best of science and knowledge outputs. Based on this belief, the Quality Assurance Unit took into consideration part of this great academic edifice. The tools of excellence in the educational, administrative and functional system associated from input and operations to the output through the adoption of the philosophy and policy of continuous improvement in all areas of education and administration to match the national standards and global quality of education, and the banner of "collective responsibility to ensure excellence in everything we do." The Quality Assurance and Accreditation Office is followed by the Supreme Steering Committee for Quality which is chaired by University President.


The University's top management recognizes the importance of quality and excellence in raising the name of the university among its public and private universities and marketing them locally, regionally and internationally. Therefore, the university's senior management has formulated a policy of quality and excellence for the university.  And the introduction of the university within the most popular national and international classifications.

The above steps were followed the participation of the University in many conferences, seminars and workshops at various levels locally, regionally and globally, and the implementation of the same inside the university with the participation of all stakeholders and the full support of top management, which contributed to the framing and set priorities to be addressed, Integrated quality and excellence are represented by the following certificates:

1. The first private university to receive the "Golden Level" Quality Assurance Certificate. It is the highest certificate awarded by the Higher Education Accreditation commission and its quality assurance according to the quality assurance standards in 2015, to be the first national university to obtain this certificate according to the new quality standards in the Hashemite Kingdom of Jordan.

2. The University has obtained the ISO International Certificate of Quality (ISO 9001: 2015). The University was awarded ISO 9001 for the first time in 2003 and was the first university to receive this certificate in the Middle East.

3. The first private university in the Arab world to earn "4 Stars" at QS Stars Rating, and got "5 Stars" in 5 areas: Teaching, Employment, Global, Facilities, Inclusiveness.

4. The Faculty of Pharmacy has obtained the International Certificate of Accreditation (ACPE). The University of Applied Sciences is the first private university in Jordan and the second private university in the Arab world to obtain this accreditation.

5. The College of Information Technology has obtained the "Silver Level" Quality Assurance Certificate from the Higher Education Accreditation Commission and its Quality Assurance in accordance with the Quality Assurance Standards of 2015, the first IT college to be awarded this certificate in the Hashemite Kingdom of Jordan.

6. The College of Pharmacy has obtained the "Golden Level" Quality Assurance Certificate from the Higher Education Accreditation Authority and its quality assurance in accordance with the quality assurance standards of 2015, the first Faculty of Pharmacy to achieve the golden level in the Hashemite Kingdom of Jordan.

7. ASU is the first private University in Jordan which has obtained the initial approval for the establishment of the Faculty of Medicine in the sister University "Jordan Medical Modern University" in cooperation with Ibn Al-Haytham Hospital and Itihad schools.


The University has an integrated quality and excellence management system based on the complementarity between the business management system and quality management system as a single unit in accordance with ISO-9001: 2015 based on five key elements:


1. Inputs: All other laws, regulations, instructions, policies, processes and procedures planned and prepared according to the highest international standards for the implementation of the work efficiently and effectively.

2. Operations: The method of performing business professionally according to previously planned methodologies.

3. Outputs: Results of business performance according to methodologies and processes designed to achieve the added value of all stakeholders through the excellent services and products offered by the University.

4. Review and Evaluation: Review and evaluate the results achieved and discussed as planned by senior management and stakeholders through key performance indicators, sub-targets and target values within a pre-set schedule.

5. Awareness, Publication and Documentation: Dissemination of the results achieved and their review and evaluation in the Boards of Governors of the University and publicizing them to all concerned by official means, and documented in accordance with the formal documentation procedures approved by the University.

The responsibilities of Quality Assurance and Accreditation Office of are in the following areas:

1. Ensure that the faculties, departments and administrative departments of the University work in full conformity with the vision, mission and objectives of the University.

2. Spreading and consolidating the quality culture of all employees (academic and administrative) at the university.

3. Review the quality control standards of higher education institutions at the national, regional and global levels.

4. Review the quality of the academic programs offered and make continuous improvements to keep abreast of the changes.

5. Conducting self-evaluation of all faculties and departments and providing management with reports that indicate the strengths of their development and the weaknesses to be addressed.

6. Holding training courses for academic staff and staff during the academic year and continuously to build and enhance their skills and abilities.

7. Develop plans for improvement and development processes.

The Office of Quality Assurance and Accreditation is associated directly with top management of the University represented by University President, the Vice President and the Supreme Council for Quality and Excellence, with the aim of giving the Office sufficient authority to monitor the performance of academic and administrative units at the University. The office oversees a network of quality committees in colleges and academic departments and a group of quality liaison officers in administrative units. The structure of liaison and work of quality committees and liaison officers can be explained as follows:



To create a culture of quality and excellence in all the of the university functions and operations.


Build an effective quality management system through quality assurance of inputs, process integrity, evaluation and review of performance results, continuous improvement according to feedback and optimal utilization of available resources.


1. Institutional Integrity.

2. Cooperation and teamwork.

3. Belonging.

4. Creativity and innovation.

5. Institutional work.


1. Strengthening governance.

2. Create an ideal university environment.

3. Deepening knowledge.

4. Quality and Excellence.

Strategic goals:

1. Building an effective participatory quality management system.

2. Access to local and international competitiveness with quality and classification.

Operational objectives:

1. Building an effective participatory quality management system.

1. Building and developing a system of quality management and integrated excellence and provide the requirements of its application effectively and participatory.

2. Ensure the quality of all processes and procedures of the university through follow-up and scrutiny.

2. Access to local and international competitiveness with quality and classification.

1. Spreading the culture of quality and excellence in different faculties, colleges and departments of the university and all employees.

2. Obtaining the local and international quality assurance certificate for the university and its various academic programs and the sustainability of the certificates' effectiveness and development.

3. Classification of the university locally and internationally in various classifications and continuous improvement of the order.

High Quality Steering Committee:

Prof. Mahfouz Jou​deh

University President

Prof. Sameha Jarrah (Member)

University Vice-President and Nursing College Dean

Prof. Thair Kaddumi (Member)

Quality assurance  and Accreditation Office manager

Internal Audit Manager

Mr. Ibrahim Al-Maani


​Quality & Excellence Steering Board Members:

​Prof. Mahfouz Joudeh

University President - Head 

Prof. Sameha Jarrah

Vice President - Member

Prof. Thair Kaddumi

Quality Assurance & Accreditation Office Manager - Member

Prof. Iman Bashiti

Pharmacy College Dean - Member

​Dr. Husam Al-Shrouf

Students Affairs Deputy Dean - Member

Internal Audit Manager 

Mr. Ibrahim Al-Maani



Prof. Thair Kaddumi - Quality Assurance and Accreditation Office Head.

Eng. Seron Al-Ammouri - General Safety Engineer & Quality Control 

Telephone: 065609999 Ext. 1491

9/16/2018 4:50 PM