Introduction

The University of Applied Sciences has obtained the Quality Management System (ISO 9001: 2000) from Lloyd's Register Quality Assurance since 2003 and was the first university to receive this certification in the Middle East. With the new international standards (ISO 9001: 2008) The university was awarded this standard in 2010 after the university was confirmed to meet the requirements of this standard. It was renewed until 2015. At the end of 2015 it was renewed until 2018.

In 2018, the ISO 9001: 2008 certificate was renewed and the University was awarded the ISO International Certificate (ISO 9001: 2015).

In order to ensure the implementation of standards of quality assurance, follow-up, review, evaluation and development of the quality assurance and accreditation office was established in 2010, and the 8th strategic objective was defined within the strategic plan of the university is "access to local and international competitiveness of quality and classification" It is:

1. Spreading the culture of quality and excellence in different faculties, colleges and departments of the university and all employees.

2. Obtaining the local and international quality assurance certificate for the university and its various academic programs and the sustainability of the certificates' effectiveness and development.

3. Classification of the university locally and internationally in various classifications and continuous improvement of the order.

Vision, mission and goals

Vision:

To create a culture of quality and excellence in all of the university functions and operations.

Mission:

Build an effective quality management system through quality assurance of inputs, process integrity, evaluation and review of performance results, continuous improvement according to feedback and optimal utilization of available resources.

Strategic goals:

1. Building an effective participatory quality management system.

2. Access to local and international competitiveness with quality and classification.

Operational objectives: 

1. Building an effective participatory quality management system.

​1. Building and developing a system of quality management and integrated excellence and provide the requirements of its application effectively and participatory.

2. Ensure the quality of all processes and procedures of the university through follow-up and scrutiny.

​2. Access to local and international competitiveness with quality and classification.

1. Spreading the culture of quality and excellence in different faculties, colleges and departments of the university and all employees.

2. Obtaining the local and international quality assurance certificate for the university and its various academic programs and the sustainability of the certificates' effectiveness and development.

3. Classification of the university locally and internationally in various classifications and continuous improvement of the order.

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Tasks of quality management system

1. Coordinating with the various faculties and academic departments at the university and with departments and administrative departments regarding the preparation and amendment of work procedures for all the activities of the university.

2. Holding training courses to spread the culture of quality between all levels and academic and administrative levels.

3. Periodic review of the achievements of colleges and academic departments to work on achieving quality goals.

4. Continuous improvement of the quality system at the university to keep abreast of the changes.

Where the university through the Office of Quality Assurance and Accreditation to follow up the commitment of academic faculties and administrative departments quality management system excellence, and the Office of the work plan ahead of the inspection tours to all academic and administrative departments and monitoring shortcomings, if any, and follow-up correction within a clear work plan is subject to follow-up periodically, In addition, a comprehensive report of these inspection tours will be submitted to the senior management of the university, represented by the Board of Trustees, the University President and Vice President.

Lloyd's Register, which awards the ISO certificate, conducts regular inspection visits to ensure the safety of the quality management system in the colleges and administrative departments, monitoring the violations related to the administrative procedures and submitting reports to the university administration in this regard for the purpose of following up and correcting them.

Achievements of quality management system

1. In cooperation with the Center for the development of the performance of faculty members and also through the Center for Studies and Consultations, a training course entitled "Introduction to Quality Management System (ISO 9001: 2008) was held.

2. To spread the culture of quality through improving the skills and abilities of participants and increase the efficiency of administrative processes in order to reduce cost and improve the quality of service.

3. The Quality Assurance and Accreditation Office distributed a leaflet to familiarize the university staff with the concepts of total quality and the concept of ISO as an international standard developed with the aim of establishing a quality management system and defining employees with the objectives of the unit and the tasks entrusted to it.

4. Unify the administrative procedures in all faculties and academic departments at the university level and issue a manual for administrative procedures.

5. Preparing the university's self-assessment report and submitting it to the accreditation body of higher education institutions.

6. Holding a workshop entitled "Quality Assurance Standards" in cooperation with the Higher Education Accreditation Authority and ensuring its quality during the first semester of the academic year 2016/2017.

7. Holding many meetings and workshops with the university faculties for the purpose of preparing the self-evaluation report for each college.

8. Renewal of ISO 9001: 2008 until 2018 by Lloyd's Register Quality Assurance.

9. In 2018, the ISO 9001: 2008 certificate was renewed and the University was awarded the ISO International Certificate (ISO 9001: 2015 Quality Assurance Certificate).

10. Preparing the quality guide according to the ISO 9001: 2015 standards as it has a role in increasing the awareness of the university staff, especially the quality liaison officers, with the terms and concepts in the manual. This is reflected positively in measuring the efficiency and effectiveness of the quality management system.

11. Determine the stakeholders and their requirements based on the services and products provided by the university and in line with its strategic direction, the matrix of "services / products - stakeholders".

12. Identify risks and opportunities and develop an operational plan for risk and opportunity management.

13. The system of Questionnaire matrix has been automated.

Staff

Prof. Thair Kaddumi - Quality Assurance and Accreditation Office Head.

Eng. Seron Al-Ammouri - General Safety Engineer & Quality Control 

​Telephone: 065609999 Ext. 1491

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